Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any
⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

📹 We're starting the 3.10 upgrade 📹

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the 3.10 upgrade is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for employees only: Messaging
📹 We're starting the 3.10 upgrade 📹

📷 EOS/EOL Aux cams 📷

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Live streaming not working – Surfsight portal – resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Live streaming not working – Surfsight portal – resolved

⚠️ Code Red: live streaming not working - Surfsight portal⚠️

by Daniel Sanchez, Technical Support Engineer
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next update will be in 2 hours.
⚠️ Code Red: live streaming not working - Surfsight portal⚠️

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, we’re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that they’re actively working on
Knowledge base images

🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting
🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401
🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

📣📣 Launch plan communications 📣📣

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - we’re pleased to announce that we’ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels 🎚️ are open to all! Please feel free to join,
📣📣 Launch plan communications 📣📣