Surfsight Internal Updates

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing a service outage with the Surfsight API. Our team is currently working to restore the service. We apologize for any inconvenience.

⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing a service outage with the Surfsight API. Our team is currently working to restore the service. We apologize for any inconvenience. The next update will be in two hours.

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

📹 We're starting the 3.10 upgrade 📹

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the 3.10 upgrade is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for employees only: Messaging

📷 EOS/EOL Aux cams 📷

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Live streaming not working – Surfsight portal – resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ Code Red: live streaming not working - Surfsight portal⚠️

by Daniel Sanchez, Technical Support Engineer
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next update will be in 2 hours.

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, we’re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that they’re actively working on