Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

by Natalia Correa, TS3
Support
We are happy to inform you that the issue Partner PowerFleet cannot access Vista Portal has been resolved. Please find further details below. Partners impacted by the degraded performance: PowerFleet. We appreciate your patience and

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfsight API may impact your use of the service.  1.       A JWT token is now required for both setting purge days and updating purge days in the PATCH /organizations/orgID API call. This is available only to
Support
Announncement

Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED

by Mauricio Niebles, Support
Support
Code Red
We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. RESOLVED This notice was delivered

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to

ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

by Silvia Arce, Technical Support Engineer
Support
Announncement
We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab - "Issue loading this page" error.  Our team is currently working to restore normal performance levels. We apologize for any

ℹ️ Service Impact Announcement ℹ️ : Surfsight add-in within MyGeotab - "Issue loading this page" error

by Silvia Arce, Technical Support Engineer
Support
Announncement
We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab. This may affect some users. Our team is currently working to restore normal performance levels. We apologize for any

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer
Support
Code Red
We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED PR-0005082 This notice was delivered to <employees only>