Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401
🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

Outage – Devices showing offline – RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Outage – Devices showing offline – RESOLVED

⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.
⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

⚠️ Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience. This is affecting US and EU instances.
⚠️ Code Red: Outage - Devices showing offline ⚠️

Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no
Important update regarding aux cams supply chain

AI-14 dashcam messaging

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
GTM
It has come to our attention that some partners may be inquiring about the AI-14 model. We are not ready to go to market with this product and have not received final approvals or certifications for this model. Accordingly, we are releasing
AI-14 dashcam messaging

Ending support for wired aux cameras

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Correction
EOL/EOS
Urgent
We’re ending support for wired auxilliary cameras. Messaging can be found in the Product Marketing & Documentation channel in the Files area. Please reach out and keep your partners in the loop.
Ending support for wired aux cameras

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
Product updates
Hi Sales, Success and Support friends! As you know, we’re upgrading devices to 3.9.207 OTA for a variety of reasons. Please refer to this internal document for a detailed explanation, and for all messaging and instructions. Additionally,
3.9.207 upgrade

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
It’s time to talk with your partners!! Hi Sales, Success and Support friends! As you know, we’re already upgrading all devices to 3.9.207 OTA. Please refer to this internal document for a detailed explanation, and for all messaging and
3.9.207 upgrade