Surfsight Internal Updates

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

by Mauricio Niebles, TS3 Support

We are happy to inform you that the service outage with the EU APIs being down has been resolved. Please find further details below. Impact of the service outage: All EU APIs. Partners impacted by the service outage: EU cloud. Duration

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

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Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

by Natalia Correa, Technical Support Engineer

We are happy to inform you that the issue with the GPS messages sent via Webhook that were missing the time element has been solved. Please find further details below. Duration of the service outage: The issue lasted 1H 30 mins. Impact of

Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

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⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve the

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Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

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⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

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Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

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Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

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Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :