Surfsight Internal Updates

๐Ÿ„ Simply Surfsight - May 2022๐Ÿ„

Weโ€™re excited to share our latest Simply Surfsight newsletter with all of you. Stay on top of the latest updates, upcoming features, and the best resources from our unstoppable Product team. This newsletter issue includes: Launch updates
Simply Surfsight

โš ๏ธ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can

E9-2022 is out! ๐Ÿš€

by Maya Shlayen, Technical Writer
New release
Whatโ€™s included this time around? Check it out! Driver service is here! Associate trips and events to the relevant driver Understand driving patterns, or focus on the challenges of individual drivers Leverage data to coach or reward

๐Ÿš€New cloud release: E9 is almost ready to go ๐Ÿš€

by Maya Shlayen, Technical Writer
GTM
New release
This sprint features are awesome โœจ check it out! E9 is scheduled to be released ๐Ÿš€ this Sunday, May 15th: Driver service is here!๐Ÿš—๐Ÿš—๐Ÿš— Associate trips and events to the relevant driver Understand driving patterns, or focus on the

E8-2022 is out! ๐Ÿš€

by Maya Shlayen, Technical Writer
New release
Whatโ€™s included this time around? Whatโ€™s new? Check it out! Documentation and releases are now integrated with the Partner Portal! ๐Ÿ™‚ In the Portal, click the blue question button at the bottom right-hand side of any area to see the

๐Ÿš€New cloud release: E8 is almost ready to go ๐Ÿš€

by Maya Shlayen, Technical Writer
GTM
New release
This sprint is off with a BANG โœจ of exciting updates - check it out โ€ฆ E8 is scheduled to be released ๐Ÿš€ this Sunday, May 1st: Partner Portal documentation ๐Ÿ“œ is available and integrated with the portal itself! Partners with shared access to

Service Impact: Case emails to support@surfsight.com down - RESOLVED

by Perla Perez
We are happy to inform you that the issue โ€œCase emails to support@surfsight.com downโ€œ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red

โš ๏ธ Service Impact: Case emails to support@surfsight.com down โš ๏ธ

by Perla Perez
Surfsight Team, Weโ€™re experiencing a service outage with our ticketing system. Customers are receiving a โ€œRejected Emailโ€ when replying to cases at support@surfsight.com. We escalated this issue already to out IT and Salesforce team and
Code Red

Partner Portal - Activation/deactivation function in the partner portal not working โ€“ Resolved

by Daniel Sรกnchez, Technical Support Agent
Code Red
We are happy to inform you that the issue โ€œActivation/deactivation function in the partner portal not workingโ€œ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.