Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

📷 EOS/EOL Aux cams 📷

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

🚀New cloud releases: E3 is almost ready to go 🚀

by Maya Shlayen
This sprint was full of exciting updates ✨ - check ‘em out … E3 is scheduled to be released 🚀 this Sunday, February 20th: Partners can now set default settings for an organization’s camera. The settings apply to both current cameras and
GTM
New release

Live streaming not working – Surfsight portal – resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Live streaming not working – Surfsight portal – resolved

⚠️ Code Red: live streaming not working - Surfsight portal⚠️

by Daniel Sanchez, Technical Support Engineer
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next update will be in 2 hours.
⚠️ Code Red: live streaming not working - Surfsight portal⚠️

🚀 New cloud releases: E2 is almost ready to go 🚀

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
This sprint was chock full of features, improvements and 🕵️ discoveries - check ‘em out … E2 is scheduled to be released 🚀 this Sunday, February 6th: Mixed fleets support is here. You can now add dashcams from different partners to the
New release
GTM

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, we’re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that they’re actively working on
Knowledge base images

🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting
🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401
🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

💣💣 Log4J: what's the noise about anyway

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Just a small update to calm any anxious souls: Surfsight offerings do not use Java in their code:) However, since we also rely on third-party vendors and platforms, and so forth, Lytx has diligently verified the security of our products and
💣💣 Log4J: what's the noise about anyway