Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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🚀New release: E12&13-2022 is out🚀

E12&13 release is out! Check out what’s included: standby in/out events are back, with more notification options available in the Surfsight Portal together with more new UI features. we’ve started our gradual facelift for the Partner Portal

🚀New release: E12&13-2022 is out🚀

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🖨️ Draft version: E12/E13-22 🖨️

by Nadav Bahat, Product Marketing

The draft version of E12/13-22 release notes is here! Take a look. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. Important announcement: As we are planning to focus on large

🖨️ Draft version: E12/E13-22 🖨️

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3.10.25 is out for the Surfsight firmware! 🚀

Firmware 3.10.25 is being delivered to your partners’ devices as we speak, resolving several important bug issues. Access all the details: in the knowledge base or from this PDF document

3.10.25 is out for the Surfsight firmware! 🚀

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🚀New release: E11-2022 is out🚀

by Nadav Bahat, Product Marketing

E11 is out! check out what’s included this time! You might want to sit down for this one: Speed profile is here! We are enhancing our trip metadata with posted speed limit data, allowing partners to improve their offering with posted

🚀New release: E11-2022 is out🚀

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🖨️ Draft version: E11-2022 🖨️

by Nadav Bahat, Product Marketing

The draft version of E11-22 release notes is here! Take a look. You might want to sit down for this one: Speed profile! We are enhancing our trip metadata with posted speed limit data, allowing partners to improve their offering with posted

🖨️ Draft version: E11-2022 🖨️

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Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Code red: live view not working – US cloud only – resolved

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⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer

Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Live View not working - US Cloud Only ⚠️