Surfsight Internal Updates

Surfsight Internal Updates

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📷 EOS/EOL Aux cams 📷

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Correction: E3-2022 is out! 🚀

by Maya Shlayen, Technical Writer
New release
What’s included this time around? What’s new? Check it out! Partners and organization admins can now set default settings for an organization’s devices Users can now unsubscribe from email notifications Access all the details: for the
Correction: E3-2022 is out! 🚀

🚀New cloud releases: E3 is almost ready to go 🚀

by Maya Shlayen
This sprint was full of exciting updates ✨ - check ‘em out … E3 is scheduled to be released 🚀 this Sunday, February 20th: Partners can now set default settings for an organization’s camera. The settings apply to both current cameras and
GTM
New release

Live streaming not working – Surfsight portal – resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Live streaming not working – Surfsight portal – resolved

⚠️ Code Red: live streaming not working - Surfsight portal⚠️

by Daniel Sanchez, Technical Support Engineer
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next update will be in 2 hours.
⚠️ Code Red: live streaming not working - Surfsight portal⚠️

🚀 New cloud releases: E2 is almost ready to go 🚀

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
This sprint was chock full of features, improvements and 🕵️ discoveries - check ‘em out … E2 is scheduled to be released 🚀 this Sunday, February 6th: Mixed fleets support is here. You can now add dashcams from different partners to the
New release
GTM

E1-2022 is out! 🚀

by Rachel Gottesman, Technical Writer
New release
What’s included this time around? What’s new? Check it out! Set email notifications for events in bulk Improved webhook delivery Access all the details: for the Surfsight cloud, Partner Portal, and Developer Portal: in the knowledge base or
E1-2022 is out! 🚀

🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting
🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401
🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️