Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer
We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
Support
Code Red

Firmware Update 3.12.108 Now Available

by Sharon Schnee
New release
Hardware and firmware updates
Firmware Update 3.12.108 Now Available  The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA).    What’s included:  Auxiliary camera connectivity and recording enhancements  Improved recording
Firmware Update 3.12.108 Now Available

Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

by Natalia Correa, TS3
Support
We are happy to inform you that the issue Partner PowerFleet cannot access Vista Portal has been resolved. Please find further details below. Partners impacted by the degraded performance: PowerFleet. We appreciate your patience and
Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfsight API may impact your use of the service.  1.       A JWT token is now required for both setting purge days and updating purge days in the PATCH /organizations/orgID API call. This is available only to
Support
Announncement

Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED

by Mauricio Niebles, Support
Support
Code Red
We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be
Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. RESOLVED This notice was delivered
Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3
Support
Code Red
We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to
⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

by Silvia Arce, Technical Support Engineer
Support
Announncement
We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab - "Issue loading this page" error.  Our team is currently working to restore normal performance levels. We apologize for any
ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

ℹ️ Service Impact Announcement ℹ️ : Surfsight add-in within MyGeotab - "Issue loading this page" error

by Silvia Arce, Technical Support Engineer
Support
Announncement
We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab. This may affect some users. Our team is currently working to restore normal performance levels. We apologize for any
ℹ️ Service Impact Announcement ℹ️ : Surfsight add-in within MyGeotab - "Issue loading this page" error