Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines ๐ŸŒป

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

๐Ÿš€๐Ÿš€ v3.10 release package and more ๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, GTM
Hi team! ๐Ÿ‘ช As part of our efforts to continuously improve communications, weโ€™ve created a new document called the โ€œrelease packageโ€. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

โ„น๏ธ Service Impact Announcement: The failure rate of virtual event media upload has increased โ„น๏ธ

by Mauricio Niebles, TS3
Support
We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) โ€“ RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only โ€“ UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red

Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer
RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :
Support
Code Red

โš ๏ธ Code Red: Maps section in the White label portal โš ๏ธ

by Dror Tesler, Senior Support Engineer
We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
Support
Code Red

RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer
RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate
Support
Code Red

Service Impact Announcement: Webhook Processing Delays โ€“ Media Availability Notification โ€“ RESOLVED

by Jerry Gomez, Technical Support Agent
We are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications
Support