Surfsight Internal Updates

๐Ÿ“ท EOS/EOL Aux cams ๐Ÿ“ท

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Live streaming not working โ€“ Surfsight portal โ€“ resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: live streaming not working - Surfsight portalโš ๏ธ

by Daniel Sanchez, Technical Support Engineer
Code Red
Weโ€™re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next update will be in 2 hours.

๐Ÿดโš ๏ธ Code Red: Partner Portal Down - Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting

๐Ÿดโš ๏ธ Code Red: API Invalid Token Timeout Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

Outage โ€“ Devices showing offline โ€“ RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ UPDATE - Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

โš ๏ธ Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Weโ€™re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.ย This is affecting US and EU instances.

๐Ÿš€๐Ÿš€๐Ÿš€ I don't mean to brag ... but LytxLync for Surfsight is the greatest ... ๐Ÿš€๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Team & people
Processes
Greetings, my excellent friends! LytxLync is the employee portal here at Lytx.ย Today, we're proud to announce that Surfsight has joined the portal. Access Surfsight LytxLync now to get all the info you need as you go: Important