Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

Firmware 3.13 is rolling out!

by Ben Goldfarb
New release
Hardware and firmware updates
Firmware Update 3.13 is rolling out The latest firmware update, 3.13, for the AI-12 dashcam is rolling out.  What’s included: Power loss file protection Increase privacy with watermarks Hotspot control The limited-release phase of the
Firmware 3.13 is rolling out!

C9-2024 is out! 🚀

by Ben Goldfarb
New release
C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Asynchronous Recording Downloads​ You can now download recordings in the background while continuing your work. This feature allows for efficient
C9-2024 is out! 🚀

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red

C8-2024 is out! 🚀

by Ben Goldfarb
New release
C8-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Device Health Monitoring Improvements: From the Device Health Monitoring tab, you can now view the last connected timestamp and the recording health update
C8-2024 is out! 🚀

Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer
RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :
Support
Code Red

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer
We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
Support
Code Red

C6-2024 is out! 🚀

by Sharon Schnee
C6-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! In the Device Health area, a new tab for SD card retention times has been added to review times configured for dashcams and auxiliary cameras. New system
New release

RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer
RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate
Support
Code Red