Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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⚠️ Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support

We’re experiencing a service outage with our servers both US and EU clouds are affected. Our team has been notified currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This

⚠️ Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

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ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support

As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

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⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support

We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

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⚠️ Code Red: Live View - NA only ⚠️

by Perla Perez, Tech Support

We’re experiencing a service outage with mediacores that service our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:

⚠️ Code Red: Live View - NA only ⚠️

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Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Code red: live view not working – US cloud only – resolved

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⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer

Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

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⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

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⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

We’re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to

⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️