Surfsight Internal Updates

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Known issue announcement: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings

Product updates

To all IB employees, Since the E11 release, we have learned that the new posted speed feature is not working. For this reason, we have removed it temporarily while we work on the fix. We’ll keep you updated and let you know when the feature

Known issue announcement: posted speed

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Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Code red: live view not working – US cloud only – resolved

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⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer

Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

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⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

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⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

We’re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to

⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

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⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

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Service Impact: Case emails to [email protected] down - RESOLVED

We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

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⚠️ Service Impact: Case emails to [email protected] down ⚠️

Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and

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Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent

We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved