Surfsight Internal Updates

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

🚀New cloud releases: E10 and G2 are almost ready to go 🚀

by Maya Shlayen, Technical Writer
GTM
New release
A new release is coming, check it out! The upcoming release includes both the E10 general cloud release and the G2-22 Geotab add-in release, both are scheduled for this Sunday, May 29th. What’s included✨? E10: New API call to retrieve

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can

🚀New cloud release: E9 is almost ready to go 🚀

by Maya Shlayen, Technical Writer
GTM
New release
This sprint features are awesome ✨ check it out! E9 is scheduled to be released 🚀 this Sunday, May 15th: Driver service is here!🚗🚗🚗 Associate trips and events to the relevant driver Understand driving patterns, or focus on the

🚀New cloud release: E8 is almost ready to go 🚀

by Maya Shlayen, Technical Writer
GTM
New release
This sprint is off with a BANG ✨ of exciting updates - check it out … E8 is scheduled to be released 🚀 this Sunday, May 1st: Partner Portal documentation 📜 is available and integrated with the portal itself! Partners with shared access to

Service Impact: Case emails to [email protected] down - RESOLVED

by Perla Perez
We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red

⚠️ Service Impact: Case emails to [email protected] down ⚠️

by Perla Perez
Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and
Code Red

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent
Code Red
We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours