Surfsight Internal Updates

Surfsight Internal Updates

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🚀New cloud release: E9 is almost ready to go 🚀

by Maya Shlayen, Technical Writer
GTM
New release
This sprint features are awesome ✨ check it out! E9 is scheduled to be released 🚀 this Sunday, May 15th: Driver service is here!🚗🚗🚗 Associate trips and events to the relevant driver Understand driving patterns, or focus on the
🚀New cloud release: E9 is almost ready to go 🚀

E8-2022 is out! 🚀

by Maya Shlayen, Technical Writer
New release
What’s included this time around? What’s new? Check it out! Documentation and releases are now integrated with the Partner Portal! 🙂 In the Portal, click the blue question button at the bottom right-hand side of any area to see the
E8-2022 is out! 🚀

🚀New cloud release: E8 is almost ready to go 🚀

by Maya Shlayen, Technical Writer
GTM
New release
This sprint is off with a BANG ✨ of exciting updates - check it out … E8 is scheduled to be released 🚀 this Sunday, May 1st: Partner Portal documentation 📜 is available and integrated with the portal itself! Partners with shared access to
🚀New cloud release: E8 is almost ready to go 🚀

Service Impact: Case emails to [email protected] down - RESOLVED

by Perla Perez
We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red

⚠️ Service Impact: Case emails to [email protected] down ⚠️

by Perla Perez
Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and
Code Red

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent
Code Red
We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this
⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

E7-2022 is out! 🚀

by Maya Shlayen, Technical Writer
New release
What’s included this time around? What’s new? Check it out! Two new events, Entering standby and Exiting standby, are available Set Organization Settings for an entire organization - even with devices from multiple partners Fleet managers
E7-2022 is out! 🚀