Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1693499400000

ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.Update: The fix is in test, and will be deployed next week.

by Dror Tesler, Support engineer

We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any

timestamp1692268200000

Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfsight® API may impact your use of the service. Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type

timestamp1690917533157

⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

by Silvia Arce, TS3

We’re experiencing a service outage with the Admin Portal / Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. —RESOLVED— Jira tickets: Admin Portal:

⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

timestamp1690325227110

Code Red – Partner Portal Not Loading – resolved

by Jerry Gomez, TS3

We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

timestamp1690322208954

⚠️ Code Red: Partner Portal not loading - NA⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners

⚠️ Code Red: Partner Portal not loading - NA⚠️

timestamp1687814040000

⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your

⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

timestamp1687802222973

⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Surfsight Portal - Live View. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

timestamp1679081400000

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

by Daniel Sanchez, Technical support agent

We are happy to inform you that the service outage with live-streaming (NA cloud only) has been resolved. We appreciate your patience and apologize for the temporary inconvenience. Jira ticket:

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

timestamp1679076000000

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

by Daniel Sanchez, Technical support agent

We are experiencing a service outage with live streaming (NA cloud only). Our team is currently working to restore the service. We apologize for any inconvenience. Jira ticket: https://lytx.atlassian.net/browse/SUR-5981 Salesforce

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️