Surfsight Internal Updates

Surfsight Internal Updates

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Known issue announcement resolved: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, We’re pleased to announce that the new posted speed feature is now working!! Please feel free to let any partners know. Documentation has been updated as outlined in the E11 release notes here. The API reference has
Known issue announcement resolved: posted speed

Known issue announcement: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, Since the E11 release, we have learned that the new posted speed feature is not working. For this reason, we have removed it temporarily while we work on the fix. We’ll keep you updated and let you know when the feature
Known issue announcement: posted speed

Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code red: live view not working – US cloud only – resolved

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer
Support
Code Red
Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Live View not working - US Cloud Only ⚠️

⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

by Perla Perez
Support
Code Red
We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds ⚠️

⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

by Perla Perez
Support
Code Red
We’re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to
⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can
⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

Service Impact: Case emails to [email protected] down - RESOLVED

by Perla Perez
We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red

⚠️ Service Impact: Case emails to [email protected] down ⚠️

by Perla Perez
Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and
Code Red