Surfsight Internal Updates

⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow

⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience. This notification is internal only, notification to partners will be send shortly

⚠️ Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We’re experiencing a service outage with our servers both US and EU clouds are affected. Our team has been notified currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore

⚠️ Code Red: Live View - NA only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that service our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:

Code red: live view not working – US cloud only – resolved

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are happy to inform you that the issue “Live view not working – US cloud only“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ Code Red: Live View not working - US Cloud Only ⚠️

by Jerry Gomez, Technical Support Enginneer
Support
Code Red
Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours