Surfsight Internal Updates

Did you know? ๐Ÿค”๐Ÿค”

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Did you know
GTM
Did you know โ€ฆ? Did you know that we have dedicated launch channels in ๐Ÿ† Teams? You can find them in the Surfsight Go-to-Market team. Got general product questions? Ask us in the same Team, here. Need access? Contact MJ.

Known issue announcement: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, Since the E11 release, we have learned that the new posted speed feature is not working. For this reason, we have removed it temporarily while we work on the fix. Weโ€™ll keep you updated and let you know when the feature

Code red: live view not working โ€“ US cloud only โ€“ resolved

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are happy to inform you that the issue โ€œLive view not working โ€“ US cloud onlyโ€œ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: Live View not working - US Cloud Only โš ๏ธ

by Jerry Gomez, Technical Support Enginneer
Support
Code Red
Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

โš ๏ธ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds โš ๏ธ

by Perla Perez
Support
Code Red
We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: Live Streaming not working - US Cloud only โš ๏ธ

by Perla Perez
Support
Code Red
Weโ€™re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to

๐Ÿ„ Updated AI-12 Spec Sheets ๐Ÿ„

by Elena Tardella, Channel Marketing Specialist
Announncement
Collateral updates
New AI-12 spec sheets are available to use! Find the latest versions in Seismic and the Surfsight Business Center.

ADAS prep doc

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Collateral updates
Hi friends! Weโ€™ve published a new ADAS Prep doc so you can help your partners get ready in advance of upgrades and calibration. You can find the Word version here:

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials ๐Ÿ“š๐Ÿ“š can be found here: