Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1653656400000

Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

timestamp1649761789730

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

timestamp1733326942078

ℹ️ Service Impact Announcement: It is not possible to change the dashcam's billing status via Partner Portal ℹ️-RESOLVED-

by Silvia Arce, Technical Support Engineer

We are currently experiencing degraded performance issues with {Services Impacted}. Please find further details below. -RESOLVED- Impact of the degraded performance: It is not possible to change the dashcam's billing status via the Partner

timestamp1733155200000

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

by Daniel Sanchez, Technical support agent

We are currently experiencing degraded performance issues with the partner portal. Please find further details below. Impact of the degraded performance: it is not possible to change the dashcam billing status via the partner

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

timestamp1733090400000

Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

by Natalia Correa, Technical Support Engineer

We are happy to inform you that the issue with the GPS messages sent via Webhook that were missing the time element has been solved. Please find further details below. Duration of the service outage: The issue lasted 1H 30 mins. Impact of

Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

timestamp1733076840000

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve the

timestamp1732178760000

Firmware 3.14 is rolling out!

by Ben Goldfarb

Hardware and firmware updates

Firmware Update 3.14 is rolling out The latest firmware update, 3.14, for the AI-12 dashcam, is rolling out. What’s included: Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the Telemetry API Standby Window

Firmware 3.14 is rolling out!

timestamp1731526734441

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

timestamp1731521114770

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️