Surfsight Internal Updates

Audio recording known issue

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
GTM
Partner messaging
We are aware of the issues with the AI-12 dashcam audio recording functionality. Weโ€™ve prepared messaging to assist you in communications with partners regarding this issue as follows: AI-12 Audio Recording unstable.pdf- this message is

Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no

๐Ÿ“ธ Auxiliary camera updates ๐Ÿ“ธ

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
๐Ÿ‘‚ LISTEN UP! Weโ€™ve now released โœจawesomeโœจ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.๐Ÿ“‚๐Ÿ“‚Find a cool FAQ and a PDF version of the knowledge base articles here:

"Product" has left the building

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Team & people
The Surfsight Israel ๐Ÿ‡ฎ๐Ÿ‡ฑ team is celebrating a slew of Jewish โœก๏ธ holidays this month ๐Ÿ—“๏ธ - and that translates into many national holidays here and many days out of the office. Please ๐Ÿ™ remember to consider these limitations and be

๐Ÿ“ข๐Ÿ“ข Product communications ๐Ÿ“ข๐Ÿ“ข

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Processes
๐Ÿ“ข๐Ÿ“ข Today weโ€™re rolling out our new product-related communications plan. ๐Ÿ“ข๐Ÿ“ข๐Ÿšฉ๐Ÿšฉ Check out our new process ๐Ÿ‘ฃ๐Ÿ‘ฃ for all product-related communications that are not part of releases:๐Ÿšฉ๐Ÿšฉ Teams=>Product Marketing & Documentation channel =>

New data plan collateral!!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
Woo hoo! We have new shiny data plan FAQs ready for you. The same FAQs will be ready for partners through the Business Center (Salesforce) starting next week. Find the FAQs in our channel and start using them today. Whatโ€™s next you ask?

Use the new global order form!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Partner messaging
A new global order form is now available (as discussed earlier in July too)! The previous order forms required maintaining several parallel versions and created confusion. So - local shipping companies, pricing, and currency have been

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
Product updates
Hi Sales, Success and Support friends! As you know, weโ€™re upgrading devices to 3.9.207 OTA for a variety of reasons. Please refer to this internal document for a detailed explanation, and for all messaging and instructions. Additionally,

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
Itโ€™s time to talk with your partners!! Hi Sales, Success and Support friends! As you know, weโ€™re already upgrading all devices to 3.9.207 OTA. Please refer to this internal document for a detailed explanation, and for all messaging and