Surfsight Internal Updates

Surfsight Internal Updates

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5.3 million distracted and risky driving events!

by Nadav Bahat, Product Marketing
Did you know
Tap yourself on the back because the product that you are supporting has detected 5.3 million distracted and risky driving events in the past three months, in the US alone! These events have triggered real-time alerts, some of which may
5.3 million distracted and risky driving events!

Did you know? 🤔🤔

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Did you know
GTM
Did you know …? Did you know that we have dedicated launch channels in 🏆 Teams? You can find them in the Surfsight Go-to-Market team. Got general product questions? Ask us in the same Team, here. Need access? Contact MJ.
Did you know? 🤔🤔

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can
⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this
⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

Supporting collaboration across fleets and organizations

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Urgent
Partner messaging
As you all probably already know, we’ve started releasing a variety of features that support collaboration between partners, and collaboration with “external” users. Going forward, please refrain from using the term mixed fleets when
Supporting collaboration across fleets and organizations

📹 We're starting the 3.10 upgrade 📹

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the 3.10 upgrade is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for employees only: Messaging
📹 We're starting the 3.10 upgrade 📹

📷 EOS/EOL Aux cams 📷

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, we’re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that they’re actively working on
Knowledge base images

📣📣 Launch plan communications 📣📣

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - we’re pleased to announce that we’ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels 🎚️ are open to all! Please feel free to join,
📣📣 Launch plan communications 📣📣