Surfsight Internal Updates

ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

by Mauricio Niebles, TS3
We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded
Support

ℹ️ Service Impact Announcement: Increase in responses with status code 4xxℹ️

by Mauricio Niebles, TS3
Support
We are currently experiencing degraded performance issues with a high rate of failure code errors, the issue was escalated to our Dev team. Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site. Partners

ℹ️ Service Impact Announcement: Dashcams are getting offline in the NA Cloud ℹ️ – RESOLVED

by Silvia Arce, Technical Support Engineer
We are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below. Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16th,
Support

ℹ️ Service Impact Announcement: {Dashcams are getting offline in the NA Cloud} ℹ️

by Silvia Arce, Technical Support Engineer
We are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below. After further investigation, we have determined that the service outage impacted a subset of the dashcams.
Support

ℹ️ Service Impact Announcement: {Some dashcams are getting offline in the NA Cloud}ℹ️

by Silvia Arce, Technical Support Engineer
We are currently experiencing a service outage with {Some dashcams are getting offline in the NA Cloud}. Please find further details below. Impact of the degraded performance: Some devices going offline in the NA cloud. Our team is
Support

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer
We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We
Support
Code Red

C12-2024 is out! 🚀

by Ben Goldfarb
New release
C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Select single or double-view camera footage You can add an optional parameter to the event media reusable component in order to select single or double-view