Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

Latency Issue – US cloud only LiveView and Recording Streaming – resolved

by Dror Tesler, Support Engineer
We are happy to inform you that the Latency Issue – US cloud only LiveView and Recording Streaming has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered to employees and
Support

ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

by Perla Perez
Support
We’re currently experiencing a latency in the US cloud Live View and Recording Streaming features.  Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will update you by tomorrow

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announncement
Support

Firmware v3.11 is rolling out!

by Rachel Gottesman, Technical Writer
New release
Hardware and firmware updates
Firmware version 3.11 is beginning its controlled roll out! 🚀 The rollout will begin with devices connected to the U.S. cloud. What’s included this time around? What’s new? Check it out! A new lane weaving event when a vehicle crosses

Cameras not displaying - Surfsight Portal – Resolved

by Jerry Gomez, TS
Support
We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered internally only

⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.

Four new sales courses are available in the Surfsight Sales Learning Center

by Ron Flynn
Announncement
Sales Enablement
We’re excited to announce that four new sales courses are now available in the Surfsight Sales Learning Center: Selling to the enterprise Enterprise opportunities can be complex with many stakeholders involved. In this course, you will