Surfsight Internal Updates

Supporting collaboration across fleets and organizations

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Urgent
Partner messaging
As you all probably already know, weโ€™ve started releasing a variety of features that support collaboration between partners, and collaboration with โ€œexternalโ€ users. Going forward, please refrain from using the term mixed fleets when

๐Ÿ“ข New WLP Rollout Update ๐Ÿ“ข

by Nadav Bahat, Product Marketing
Announncement
Product updates
The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product

๐Ÿ“น Reminder: aux cams messaging is updated ๐Ÿ“น

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
DEAR FRONT-OFFICE FRIENDS! This is a reminder. Weโ€™ve put together messaging for you that you can use when managing discussions with partners around aux camera plans. Please be sure to keep the messaging document internal and only use it to
Hardware and firmware updates

๐Ÿ“น AUX CAM UPDATES!!! ๐Ÿ“น

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
DEAR FRONT-OFFICE FRIENDS! Weโ€™ve put together messaging for you that you can use when managing discussions with partners around aux camera plans. Please be sure to keep the messaging document internal and only use it to assist you in orally
Hardware and firmware updates

๐Ÿ“ฃ OTA has begun ๐Ÿ“ฃ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Hardware and firmware updates
Hi to all our front-office friends! Weโ€™re writing this short note just to let you know we started OTA upgrades to 3.10 firmware today and we notified partners as well. You can see the notification we sent here. Ask us anything and weโ€™ll get

๐Ÿ“น We're starting the 3.10 upgrade ๐Ÿ“น

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the 3.10 upgrade is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for employees only: Messaging

๐Ÿ“ท EOS/EOL Aux cams ๐Ÿ“ท

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, weโ€™re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that theyโ€™re actively working on

๐Ÿ“ฃ๐Ÿ“ฃ Launch plan communications ๐Ÿ“ฃ๐Ÿ“ฃ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - weโ€™re pleased to announce that weโ€™ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels ๐ŸŽš๏ธ are open to all! Please feel free to join,