Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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Code Red – Partner Portal Not Loading – resolved

by Jerry Gomez, TS3

We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

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⚠️ Code Red: Partner Portal not loading - NA⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners

⚠️ Code Red: Partner Portal not loading - NA⚠️

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3.12 Firmware is in rollout! 🚀

by Sharon Schnee

Hardware and firmware updates

We are excited to share that the rollout of the 3.12 firmware version for the AI-12 dash cam has begun and is now in limited release. This firmware version includes new features to enrich your offerings including Driver ID, Passenger

3.12 Firmware is in rollout! 🚀

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⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your

⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

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⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Surfsight Portal - Live View. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

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3.11.27 Firmware rollout update

by Sharon Schnee

Hardware and firmware updates

We are excited to share that the 3.11.27 firmware version for the AI-12 dash cam is in rollout. This firmware version includes a new event to help you manage your SD cards. The event is triggered when an SD card is formatted through the

3.11.27 Firmware rollout update

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⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

by Daniel Sanchez, Technical support agent

We are happy to inform you that the service outage with live-streaming (NA cloud only) has been resolved. We appreciate your patience and apologize for the temporary inconvenience. Jira ticket:

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️