over 1 year agoℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.Update: The fix is in test, and will be deployed next week.by Dror Tesler, Support engineerSupportWe’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any
over 1 year agoImportant notice: changes to the Surfsight APIby Sharon SchneeTwo upcoming changes to the Surfsight® API may impact your use of the service. Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type
over 1 year ago⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED by Silvia Arce, TS3SupportCode RedWe’re experiencing a service outage with the Admin Portal / Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. —RESOLVED— Jira tickets: Admin Portal:
over 1 year agoCode Red – Partner Portal Not Loading – resolved by Jerry Gomez, TS3We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
over 1 year ago⚠️ Code Red: Partner Portal not loading - NA⚠️ by Silvia Arce, Technical Support Engineer SupportWe’re experiencing a service outage with the Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners
over 1 year ago3.12 Firmware is in rollout! 🚀 by Sharon SchneeNew releaseHardware and firmware updatesWe are excited to share that the rollout of the 3.12 firmware version for the AI-12 dash cam has begun and is now in limited release. This firmware version includes new features to enrich your offerings including Driver ID, Passenger
over 1 year ago⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVEDby Silvia Arce, Technical Support Engineer SupportCode RedWe’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your
over 1 year ago⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️ by Silvia Arce, Technical Support Engineer SupportCode RedWe’re experiencing a service outage with the Surfsight Portal - Live View. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.
over 1 year ago3.11.27 Firmware rollout updateby Sharon SchneeNew releaseHardware and firmware updatesWe are excited to share that the 3.11.27 firmware version for the AI-12 dash cam is in rollout. This firmware version includes a new event to help you manage your SD cards. The event is triggered when an SD card is formatted through the