Surfsight Internal Updates

Surfsight Internal Updates

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⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

by Perla Perez
Support
Code Red
We’re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to
⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can
⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this
⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

Supporting collaboration across fleets and organizations

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Urgent
Partner messaging
As you all probably already know, we’ve started releasing a variety of features that support collaboration between partners, and collaboration with “external” users. Going forward, please refrain from using the term mixed fleets when
Supporting collaboration across fleets and organizations

📢 New WLP Rollout Update 📢

by Nadav Bahat, Product Marketing
Announncement
Product updates
The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product
📢 New WLP Rollout Update 📢

📹 We're starting the 3.10 upgrade 📹

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the 3.10 upgrade is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for employees only: Messaging
📹 We're starting the 3.10 upgrade 📹

📷 EOS/EOL Aux cams 📷

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, we’re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that they’re actively working on
Knowledge base images

💣💣 Log4J: what's the noise about anyway

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Just a small update to calm any anxious souls: Surfsight offerings do not use Java in their code:) However, since we also rely on third-party vendors and platforms, and so forth, Lytx has diligently verified the security of our products and
💣💣 Log4J: what's the noise about anyway