Surfsight Internal Updates

Did you know? ๐Ÿค”๐Ÿค”

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Did you know
GTM
Did you know โ€ฆ? Did you know that we have dedicated launch channels in ๐Ÿ† Teams? You can find them in the Surfsight Go-to-Market team. Got general product questions? Ask us in the same Team, here. Need access? Contact MJ.

Known issue announcement: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, Since the E11 release, we have learned that the new posted speed feature is not working. For this reason, we have removed it temporarily while we work on the fix. Weโ€™ll keep you updated and let you know when the feature

Code red: live view not working โ€“ US cloud only โ€“ resolved

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are happy to inform you that the issue โ€œLive view not working โ€“ US cloud onlyโ€œ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: Live View not working - US Cloud Only โš ๏ธ

by Jerry Gomez, Technical Support Enginneer
Support
Code Red
Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

โš ๏ธ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds โš ๏ธ

by Perla Perez
Support
Code Red
We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: Live Streaming not working - US Cloud only โš ๏ธ

by Perla Perez
Support
Code Red
Weโ€™re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to

๐Ÿ„ย Simply Surfsight - May 2022๐Ÿ„

Weโ€™re excited to share our latest Simply Surfsight newsletter with all of you. Stay on top of the latest updates, upcoming features, and the best resources from our unstoppable Product team. This newsletter issue includes: Launch updates
Simply Surfsight

๐Ÿš€๐Ÿš€๐Ÿš€ I don't mean to brag ... but LytxLync for Surfsight is the greatest ... ๐Ÿš€๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Team & people
Processes
Greetings, my excellent friends! LytxLync is the employee portal here at Lytx.ย Today, we're proud to announce that Surfsight has joined the portal. Access Surfsight LytxLync now to get all the info you need as you go: Important

"Product" has left the building

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Team & people
The Surfsight Israel ๐Ÿ‡ฎ๐Ÿ‡ฑ team is celebrating a slew of Jewish โœก๏ธ holidays this month ๐Ÿ—“๏ธ - and that translates into many national holidays here and many days out of the office. Please ๐Ÿ™ remember to consider these limitations and be