Surfsight Internal Updates

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

by Natalia Correa, Technical Support Agent

We are still experiencing performance issues with the Last GPS points and Media Data. The team continues to work to restore normal performance levels. Please find further details below. Impact of the degraded performance: Last GPS points

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data – US Cloud ℹ️

by Dror Tesler, Senior Support Engineer

We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below. Impact of the degraded performance: Last GPS points and Media Data Partners impacted by the degraded performance: US cloud,

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ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

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ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

by Daniel Sanchez, Technical support agent

The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

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ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

by Natalia Correa, Technical Support Agent

The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed. Impact of the degraded performance: The failure rate of virtual event

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

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ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

by Mauricio Niebles, TS3

We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

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Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

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Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

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Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :