timestamp1720339800000RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls by Dror Tesler, Senior Support EngineerRESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate
timestamp1720058132349Service Impact Announcement: Webhook Processing Delays – Media Availability Notification – RESOLVED by Jerry Gomez, Technical Support AgentWe are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications
timestamp1717663500000Firmware 3.12.206 is rolling out!by Sharon SchneeNew releaseHardware and firmware updatesFirmware Update 3.12.206 is rolling out. The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out. What’s included: New NOM label in the Certification screen An issue that caused repeated rebooting of the device was
timestamp1716475206866Important notice: changes to the Surfsight APIby Sharon SchneeTwo upcoming change to the Surfsight API may impact your use of the service. Due to a more stringent validation process, the viewer role, which can be assigned to users in the Partner Portal, will only have access to limited functions
timestamp1712126005339Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working – RESOLVEDby Natalia Correa, TS3We are happy to inform you that the Device Health Report from the Partner Portal issue has been resolved. Please find further details below. Partners impacted by the degraded performance: EU cloud. We appreciate your patience and
timestamp1712104200000ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️by Natalia Correa, TS3We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to
timestamp1712095200000Service Impact Announcement: Delays in Processing Events – RESOLVEDby Natalia Correa, TS3We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and
timestamp1712083637851Service Impact Announcement: Testby Jerry GomezWe are happy to inform you that the {test} has been resolved. Please find further details below. .
timestamp1712083143728ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️by Jerry GomezWe are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
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