Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore

⚠️ Code Red: Live View - NA only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that service our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:

🚀New release: E12&13-2022 is out🚀

New release
E12&13 release is out! Check out what’s included: standby in/out events are back, with more notification options available in the Surfsight Portal together with more new UI features. we’ve started our gradual facelift for the Partner Portal

🖨️ Draft version: E12/E13-22 🖨️

by Nadav Bahat, Product Marketing
New release
GTM
The draft version of E12/13-22 release notes is here! Take a look. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. Important announcement: As we are planning to focus on large

Known issue announcement resolved: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, We’re pleased to announce that the new posted speed feature is now working!! Please feel free to let any partners know. Documentation has been updated as outlined in the E11 release notes here. The API reference has

3.10.25 is out for the Surfsight firmware! 🚀

New release
Firmware 3.10.25 is being delivered to your partners’ devices as we speak, resolving several important bug issues. Access all the details: in the knowledge base or from this PDF document