Surfsight Internal Updates

๐Ÿ–จ๏ธ Draft version: C6-2024 ๐Ÿ–จ๏ธ

by Sharon Schnee
New release
The draft version of the C6 release notes is here! Take a look. Read all about this releaseโ€™s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C6 slides, including next planned sprints,

๐Ÿ–จ๏ธ Draft version: C5-2024 ๐Ÿ–จ๏ธ

by Sharon Schnee
New release
The draft version of C5 release notes is here! Take a look. Read all about this releaseโ€™s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C5 slides, including next planned sprints,

Auxiliary camera field trial announcement and communication guidelines ๐ŸŒป

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

๐Ÿš€๐Ÿš€ v3.10 release package and more ๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, GTM
Hi team! ๐Ÿ‘ช As part of our efforts to continuously improve communications, weโ€™ve created a new document called the โ€œrelease packageโ€. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) โ€“ RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only โ€“ UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red

C8-2024 is out! ๐Ÿš€

by Ben Goldfarb
New release
C8-2024 is out! ๐Ÿš€ Whatโ€™s included this time around? Whatโ€™s new? Check it out! Device Health Monitoring Improvements: From the Device Health Monitoring tab, you can now view the last connected timestamp and the recording health update

Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer
RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :
Support
Code Red

โš ๏ธ Code Red: Maps section in the White label portal โš ๏ธ

by Dror Tesler, Senior Support Engineer
We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
Support
Code Red