Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

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ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.Update: The fix is in test, and will be deployed next week.

by Dror Tesler, Support engineer

We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any

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Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfsight® API may impact your use of the service. Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type

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⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

by Silvia Arce, TS3

We’re experiencing a service outage with the Admin Portal / Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. —RESOLVED— Jira tickets: Admin Portal:

⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

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Code Red – Partner Portal Not Loading – resolved

by Jerry Gomez, TS3

We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

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⚠️ Code Red: Partner Portal not loading - NA⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners

⚠️ Code Red: Partner Portal not loading - NA⚠️

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3.12 Firmware is in rollout! 🚀

by Sharon Schnee

Hardware and firmware updates

We are excited to share that the rollout of the 3.12 firmware version for the AI-12 dash cam has begun and is now in limited release. This firmware version includes new features to enrich your offerings including Driver ID, Passenger

3.12 Firmware is in rollout! 🚀

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⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your

⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

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⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Surfsight Portal - Live View. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

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3.11.27 Firmware rollout update

by Sharon Schnee

Hardware and firmware updates

We are excited to share that the 3.11.27 firmware version for the AI-12 dash cam is in rollout. This firmware version includes a new event to help you manage your SD cards. The event is triggered when an SD card is formatted through the

3.11.27 Firmware rollout update