Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️

by Natalia Correa, TS3
We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to
Support
Code Red

Service Impact Announcement: Delays in Processing Events – RESOLVED

by Natalia Correa, TS3
We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and
Support
Code Red

Service Impact Announcement: Test

by Jerry Gomez
We are happy to inform you that the {test} has been resolved. Please find further details below. .
Support

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez
We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
Support
Code Red

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer
We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
Support
Code Red

Firmware Update 3.12.108 Now Available

by Sharon Schnee
New release
Hardware and firmware updates
Firmware Update 3.12.108 Now Available  The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA).    What’s included:  Auxiliary camera connectivity and recording enhancements  Improved recording
Firmware Update 3.12.108 Now Available

Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

by Natalia Correa, TS3
Support
We are happy to inform you that the issue Partner PowerFleet cannot access Vista Portal has been resolved. Please find further details below. Partners impacted by the degraded performance: PowerFleet. We appreciate your patience and
Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfsight API may impact your use of the service.  1.       A JWT token is now required for both setting purge days and updating purge days in the PATCH /organizations/orgID API call. This is available only to
Support
Announncement

Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED

by Mauricio Niebles, Support
Support
Code Red
We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be
Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED