Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1653656400000

Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

timestamp1649761789730

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

timestamp1711551600000

Firmware Update 3.12.108 Now Available

by Sharon Schnee

Hardware and firmware updates

Firmware Update 3.12.108 Now Available The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA). What’s included: Auxiliary camera connectivity and recording enhancements Improved recording

Firmware Update 3.12.108 Now Available

timestamp1709592300000

Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

by Natalia Correa, TS3

We are happy to inform you that the issue Partner PowerFleet cannot access Vista Portal has been resolved. Please find further details below. Partners impacted by the degraded performance: PowerFleet. We appreciate your patience and

Service Impact Announcement: Partner PowerFleet cannot access Vista Portal – RESOLVED

timestamp1708599600000

Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfsight API may impact your use of the service. 1. A JWT token is now required for both setting purge days and updating purge days in the PATCH /organizations/orgID API call. This is available only to

timestamp1708530987192

Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED

by Mauricio Niebles, Support

We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be

Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED

timestamp1706238000000

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

by Natalia Correa, TS3

We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. RESOLVED This notice was delivered

Code Red: Partner Portal and API calls not working for US cloud – RESOLVED

timestamp1706235600000

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3

We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

timestamp1705349640000

ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

by Silvia Arce, Technical Support Engineer

We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab - "Issue loading this page" error. Our team is currently working to restore normal performance levels. We apologize for any

ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED