Surfsight Internal Updates

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🖨️ Draft version: C6-2024 🖨️

by Sharon Schnee

The draft version of the C6 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C6 slides, including next planned sprints,

🖨️ Draft version: C6-2024 🖨️

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🖨️ Draft version: C5-2024 🖨️

by Sharon Schnee

The draft version of C5 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C5 slides, including next planned sprints,

🖨️ Draft version: C5-2024 🖨️

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

by Mauricio Niebles, TS3

We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

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Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

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Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

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C8-2024 is out! 🚀

by Ben Goldfarb

C8-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Device Health Monitoring Improvements: From the Device Health Monitoring tab, you can now view the last connected timestamp and the recording health update

C8-2024 is out! 🚀

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Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :

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⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All