Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – RESOLVED (09/25/2024 at 18:15 UTC)

by Natalia Correa, Technical Support Agent

We are happy to inform you that the Last GPS points and Media Data issues have been resolved. Please find further details below. Duration of the service outage: From 09/24/2024 at 06:00 UTC to 09/25/2024 at 18:15 UTC Impact of the service

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – RESOLVED (09/25/2024 at 18:15 UTC)

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – UPDATE (09/25/2024 AT 13:30 UTC)

by Natalia Correa, Technical Support Agent

We have stabilized the Redis instance and are currently working on a fix related to the Media Data, which is planned to be deployed later today. Impact: Last GPS points and Media Data. Cloud impacted: US Cloud (AI-12 and AI-14) Update:

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ – UPDATE (09/25/2024 AT 13:30 UTC)

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

by Natalia Correa, Technical Support Agent

We are still experiencing performance issues with the Last GPS points and Media Data. The team continues to work to restore normal performance levels. Please find further details below. Impact of the degraded performance: Last GPS points

ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data - US Cloud ℹ️ UPDATE (09/24/2024 at 19:30 UTC)

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ℹ️ Service Impact Announcement: Service Disruption Impacting Last GPS and Media Data – US Cloud ℹ️

by Dror Tesler, Senior Support Engineer

We are currently experiencing performance issues with Last GPS and Media Data. Please find further details below. Impact of the degraded performance: Last GPS points and Media Data Partners impacted by the degraded performance: US cloud,

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ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

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ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

by Daniel Sanchez, Technical support agent

The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

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ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

by Natalia Correa, Technical Support Agent

The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed. Impact of the degraded performance: The failure rate of virtual event

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)