Surfsight Internal Updates

Supporting collaboration across fleets and organizations

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Urgent
Partner messaging
As you all probably already know, weโ€™ve started releasing a variety of features that support collaboration between partners, and collaboration with โ€œexternalโ€ users. Going forward, please refrain from using the term mixed fleets when

๐Ÿ“ข New WLP Rollout Update ๐Ÿ“ข

by Nadav Bahat, Product Marketing
Announncement
Product updates
The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product

๐Ÿ“น We're starting the 3.10 upgrade ๐Ÿ“น

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the 3.10 upgrade is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for employees only: Messaging

๐Ÿ“ท EOS/EOL Aux cams ๐Ÿ“ท

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

Knowledge base images

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Hi friends! As some of you may have noticed, weโ€™re experiencing some issues with the images in the knowledge base. The vendor that we work with for publishing updates has informed us that this a known issue that theyโ€™re actively working on

๐Ÿ’ฃ๐Ÿ’ฃ Log4J: what's the noise about anyway

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Just a small update to calm any anxious souls: Surfsight offerings do not use Java in their code:) However, since we also rely on third-party vendors and platforms, and so forth, Lytx has diligently verified the security of our products and

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials ๐Ÿ“š๐Ÿ“š can be found here:

Aux cams ๐Ÿ“ท messaging

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
GTM
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera shipping issues is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for

๐Ÿ“ฃ๐Ÿ“ฃ GTM recording Nov 2nd 2021

by Dan.Anzyo
The November 02 2021 ๐Ÿ—“๏ธ โ™ GTM forum was held with the following status updates: Code Red messaging We experienced a 4-hour outage red code a few weeks ago and an additional outage this week. The different teams are aware of the messaging
New release
Miscellaneous