Surfsight Internal Updates

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

by Daniel Sanchez, Technical support agent

We are happy to inform you that the service outage with live-streaming (NA cloud only) has been resolved. We appreciate your patience and apologize for the temporary inconvenience. Jira ticket:

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

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⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

by Daniel Sanchez, Technical support agent

We are experiencing a service outage with live streaming (NA cloud only). Our team is currently working to restore the service. We apologize for any inconvenience. Jira ticket: https://lytx.atlassian.net/browse/SUR-5981 Salesforce

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

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Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer

An upcoming change to the Surfisght API may impact your use of the service. The following parameters were previously optional and will now be required in the PUT /devices/{imei}/event-config, POST /organizations/{orgId}/event-settings,

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3.11 firmware version job aids

by Nadav Bahat, Senior Product Marketing Manager

Hi team! 3.11 firmware version is in rollout and I am happy to send over some job aids to help you speak with partners about it. AI-12 3.11 firmware version selling and marketing guide - Use this as you prep for presenting these features

3.11 firmware version job aids

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Latency Issue – US cloud only LiveView and Recording Streaming – resolved

by Dror Tesler, Support Engineer

We are happy to inform you that the Latency Issue – US cloud only LiveView and Recording Streaming has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered to employees and

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ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

We’re currently experiencing a latency in the US cloud Live View and Recording Streaming features. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will update you by tomorrow

ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

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Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer

Three upcoming changes to the Surfisght API may impact your use of the service: The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration

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🖨️ Draft version: E22/23-2022 🖨️

by Rachel Gottesman, Technical Writer

The draft version of E22/23 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information: E22/23 slides, including next planned

🖨️ Draft version: E22/23-2022 🖨️