Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

Cameras not displaying - Surfsight Portal – Resolved

by Jerry Gomez, TS
Support
We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered internally only
Cameras not displaying - Surfsight Portal – Resolved

⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.
⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize
WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize
⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

⚠️ Resolved - Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We are happy to inform you that the data profiles have been restored. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today, the issue was resolved at 12:31 PM PT. This notice is
⚠️ Resolved - Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow
⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow
⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

ℹ️ Service Impact Announcement ℹ️ Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI)

by Yandira
Support
Lytx employees, We have prepared an internal massaging document regarding the last Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI). Root Cause of Issue: The latest deployment
ℹ️ Service Impact Announcement ℹ️ Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI)

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support
Support
Code Red
We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience. This notification is internal only, notification to partners will be send shortly
⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️