Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

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⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Surfsight Portal - Live View. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

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AI-14 Dash Cam Is In Beta! 🏆

IMPORTANT: The purpose of this announcement is to inform Lytx employees about the status of the AI-14 Dash Cam. This information is for INTERNAL USE ONLY and should not be distributed to anyone outside of Lytx. We are thrilled to share

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⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

by Daniel Sanchez, Technical support agent

We are happy to inform you that the service outage with live-streaming (NA cloud only) has been resolved. We appreciate your patience and apologize for the temporary inconvenience. Jira ticket:

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

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⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

by Daniel Sanchez, Technical support agent

We are experiencing a service outage with live streaming (NA cloud only). Our team is currently working to restore the service. We apologize for any inconvenience. Jira ticket: https://lytx.atlassian.net/browse/SUR-5981 Salesforce

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

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Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer

An upcoming change to the Surfisght API may impact your use of the service. The following parameters were previously optional and will now be required in the PUT /devices/{imei}/event-config, POST /organizations/{orgId}/event-settings,

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Latency Issue – US cloud only LiveView and Recording Streaming – resolved

by Dror Tesler, Support Engineer

We are happy to inform you that the Latency Issue – US cloud only LiveView and Recording Streaming has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered to employees and

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ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

We’re currently experiencing a latency in the US cloud Live View and Recording Streaming features. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will update you by tomorrow

ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

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Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer

Three upcoming changes to the Surfisght API may impact your use of the service: The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration

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Cameras not displaying - Surfsight Portal – Resolved

by Jerry Gomez, TS

We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered internally only

Cameras not displaying - Surfsight Portal – Resolved