Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

Service Impact Announcement: Webhook Processing Delays – Media Availability Notification – RESOLVED

by Jerry Gomez, Technical Support Agent
We are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications
Support

Firmware 3.12.206 is rolling out!

by Sharon Schnee
New release
Hardware and firmware updates
Firmware Update 3.12.206 is rolling out. The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out.  What’s included: New NOM label in the Certification screen An issue that caused repeated rebooting of the device was
Firmware 3.12.206 is rolling out!

C5-2024 is out! 🚀

by Sharon Schnee
New release
C5-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! An upcoming changes to the Surfsight API may impact your use of the service. The same PIN number cannot be assigned to both a driver and an admin PIN in an
C5-2024 is out! 🚀

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming change to the Surfsight API may impact your use of the service.  Due to a more stringent validation process, the viewer role, which can be assigned to users in the Partner Portal, will only have access to limited functions
Support
Announncement

C4-2024 is out! 🚀

by Sharon Schnee
New release
C4-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! A new user role has been added to the Partner Portal, Editor without media access, for users who can view information without having access to media. When
C4-2024 is out! 🚀

🖨️ Draft version: C4-2024 🖨️

by Sharon Schnee
New release
The draft version of C4 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C4 slides, including next planned sprints,
🖨️ Draft version: C4-2024 🖨️

Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working – RESOLVED

by Natalia Correa, TS3
We are happy to inform you that the Device Health Report from the Partner Portal issue has been resolved. Please find further details below. Partners impacted by the degraded performance: EU cloud. We appreciate your patience and
Support

ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️

by Natalia Correa, TS3
We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to
Support
Code Red

Service Impact Announcement: Delays in Processing Events – RESOLVED

by Natalia Correa, TS3
We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and
Support
Code Red