Surfsight Internal Updates

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Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer

In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for the

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ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

by Mauricio Niebles, TS3

We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded

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ℹ️ Service Impact Announcement: Increase in responses with status code 4xxℹ️

by Mauricio Niebles, TS3

We are currently experiencing degraded performance issues with a high rate of failure code errors, the issue was escalated to our Dev team. Impact of the degraded performance: API calls, Partner Portal, and Surfsight Site. Partners

ℹ️ Service Impact Announcement: Increase in responses with status code 4xxℹ️

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ℹ️ Service Impact Announcement: Dashcams are getting offline in the NA Cloud ℹ️ – RESOLVED

by Silvia Arce, Technical Support Engineer

We are happy to inform you that {Dashcams are getting offline in the NA Cloud} has been resolved. Please find further details below. Twilio/Kore, the super SIM provider, has confirmed that there was a service issue yesterday, Jan 16th,

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ℹ️ Service Impact Announcement: {Dashcams are getting offline in the NA Cloud} ℹ️

by Silvia Arce, Technical Support Engineer

We are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below. After further investigation, we have determined that the service outage impacted a subset of the dashcams.

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ℹ️ Service Impact Announcement: {Some dashcams are getting offline in the NA Cloud}ℹ️

by Silvia Arce, Technical Support Engineer

We are currently experiencing a service outage with {Some dashcams are getting offline in the NA Cloud}. Please find further details below. Impact of the degraded performance: Some devices going offline in the NA cloud. Our team is

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⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer

We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We

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ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

by Daniel Sanchez, Technical support agent

We are pleased to inform you that the previously reported degraded performance issues (please find further details below) have been resolved. Duration: 2024-12-20 12:30 p.m. UTC - 2024-12-23 09:30 p.m. UTC. Impact of the degraded

ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

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⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

by Mauricio Niebles, TS3 Support

We are happy to inform you that the service outage with the EU APIs being down has been resolved. Please find further details below. Impact of the service outage: All EU APIs. Partners impacted by the service outage: EU cloud. Duration

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)