⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset
timestamp1650303152715
On Sunday April 17th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices.
We are sharing an internal document with you explaining the details of this incident.
This message is only internal at this time.
Our engineering team is currently organizing a detailed list of affected devices; we will be in touch later this week with specific details as well as officially approved guidelines around messaging.
Accordingly, all employees are asked to refrain from speaking about this unless directly asked. If directly asked, please let your partners know that you’ll be in touch with details later this week.
The internal document can be viewed here:
Did you like this update?
Leave your name and email so that we can reply to you (both fields are optional):
