We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.

• Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.

• Impact of the service outage:

  • The Surfsight portal did not load dashcams.

  • Surfsight API calls returned errors.

  • It was not possible to stream live video.

  • The Surfsight partner portal did not load.

  • Some online dashcams were reporting being offline.

• Partners impacted by the service outage: US cloud.

We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees only.