We are pleased to inform you that the previously reported degraded performance issues (please find further details below) have been resolved.

• Duration: 2024-12-20 12:30 p.m. UTC - 2024-12-23 09:30 p.m. UTC.

• Impact of the degraded performance: high volume of events without media and decrease in webhooks since yesterday.

• Partners impacted by the degraded performance: partners in the EU cloud.

We appreciate your patience and apologize for the temporary inconvenience. If you have any further questions or concerns, please do not hesitate to contact our support team.

• Salesforce problem: PR-0006100.

• Jira ticket: https://lytx.atlassian.net/browse/SUR-8707.

This notice was delivered to employees only.