The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved.

• Impact of the degraded performance: the failure rate of virtual event media upload has increased.

• The issue started on 09/19/2024 at 07:45 p.m. UTC.

• The issue was last updated on 09/20/2024 at 09:00 a.m. UTC.

• Jira ticket: https://lytx.atlassian.net/browse/SUR-8269.

• Salesforce problem: PR-0005851.

Our sincerest apologies for the inconvenience this may cause.

This notice was delivered to employees only.